Frequently Asked Questions
Orders & Purchases
How can I cancel or edit an order?
How can I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen.
If you need to edit your order information, such as the delivery address or contact number, please contact our customer service within 24 hours.
Please have the following information ready:
- Your order number
- New delivery details
⚠️ We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can check your delivery confirmation email to track your order. It will contain a tracking number and a link to the delivery company's website.
Alternatively, log in to our website, go to the "My Orders" section, and click on the tracking link provided for your order.
What should I do if there is a problem with my order?
What should I do if there is a problem with my order?
If you have any problems with your order, please contact our customer service as soon as possible.
You can contact us via email, phone, or the contact form on our website. Please provide your order number and a brief description of the problem so we can help you quickly and effectively.
What if my order arrives incomplete?
What if my order arrives incomplete?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We'll investigate and resolve the issue promptly.
Returns & Exchanges
What is your return policy?
What is your return policy?
We offer a 14-day return policy for most products. Products must be in their original condition, unused, and with all packaging intact.
For more information on eligible products and rules, see our Return Policy page.
How can I return the product?
How can I return the product?
To start a return, contact our support team with your order number and reason for return. We'll provide detailed instructions, including where to send your item.
Can I exchange the product instead of returning it?
Can I exchange the product instead of returning it?
No, we do not currently offer a product exchange service. If the product does not suit you, you can return it according to our return policy.
How long does the return or exchange process take?
How long does the return or exchange process take?
Once we receive your returned item, processing typically takes 7-30 business days.
Refunds will be issued to your original payment method.
⚠️ The time it takes for the refund to reach your account may vary depending on your bank.
Shipping & Tracking
How long does delivery take?
How long does delivery take?
For standard category products (clothing, shoes, etc.), delivery usually takes 10–14 days after the package is accepted at the transfer center in China.
For other categories (liquid products, electronics, auto parts and accessories), delivery time can take 16–20 days.
Delivery time may vary depending on your location and logistics conditions.
Do you have an express delivery service?
Do you have an express delivery service?
Express delivery service is not currently available.
Delivery time may vary depending on the selected product category and logistics process.
Can I change the delivery address after placing the order?
Can I change the delivery address after placing the order?
If your order has not been processed yet, you can contact our customer support team to update your shipping address.
Once the order is shipped, we're unable to make changes.