Shipping policy

Shipping (Cargo) Policy

 At Yuego, we strive to deliver your orders to you safely and as quickly as possible. Below you can find the main terms and conditions regarding the delivery process.

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Delivery Area

Yuego currently provides delivery service to Azerbaijan.

In some remote or special areas, delivery times may vary.

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Shipping Origin

Most of the products offered on the site are shipped from overseas warehouses, mainly from the People's Republic of China.

For this reason, delivery times may be longer than for domestic shipments.

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Delivery Time

Average delivery time:

• 7–15 business days

This time may be extended due to:

• Customs inspections
• Logistics processes
• Public holidays and weekends
• Force majeure 

.The delivery times shown on the site are approximate and are not guaranteed.

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Delivery Fee

Delivery fee:

• It is displayed separately in the cart during the order
• Free delivery may be applied within the scope of sales campaigns

 The delivery fee cannot be changed after the order is confirmed.

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Customs and Taxes

International shipments may be subject to customs control.

• Customs duties and taxes may be paid by the buyer
• These costs may not be included in the product price

 Customs regulations are applied in accordance with the legislation of the country.

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Order Tracking

After the order is shipped:

• A tracking number can be provided to the customer
• The delivery process can be tracked on the official platform of the cargo company

Tracking information may take time to update.

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Responsibility at the Time of Delivery

The responsibility passes to the buyer once the product has been delivered to the address provided by the buyer.

Yuego is not responsible for delays or non-deliveries due to incorrect or incomplete address information.

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Damaged or Lost Shipments

If the product is damaged or lost during delivery:

• The customer must contact us within 7 days
• Photo or video evidence may be required

 A suitable solution will be provided after the complaint is investigated.

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Delivery-Related Changes

Yuego reserves the right to update this policy at any time based on changes in logistics partners or operational processes.

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Contact

For questions regarding delivery, please contact us:

📧 Email: mail@yuego.co